Jeffree Star refunds customers over Mystery Box ‘false advertising’ claims

By Becky Bargh | Published: 9-Dec-2019

Customers took to social media to complain that the box did not contain the ‘exclusive mystery cosmetic item’ as marketed

Beauty influencer Jeffree Star has said he will refund customers who purchased one of his brand’s Mini Mystery Box Holiday Editions over ‘false advertising’ claims.

Customers who bought the product in the Black Friday sale expected to receive one ‘exclusive mystery cosmetic item’ per box, but were disappointed to receive a set of tattoo stickers instead.

This sparked a backlash on social media from fans.

One tweet read: “@JeffreeStar I love your brand but this is false advertising as I only got two cosmetics items in my mini mystery box and the mystery item was just stickers.”

Star responded with a post on his twitter handle stating there had been a “miscommunication” from the brand.

It read: “We here at Jeffree Star Cosmetics made the decision to make the refund as well as still send the Mini Mystery Box to everyone due to our miscommunication regarding the contents of the ‘Mini Mystery Box’ sold during the Black Friday sale.”

Jeffree Star Cosmetics has been contacted for comment.

Star found himself in hot water last month after customers posted pictures of hairs found in eyeshadow palettes from his new collaborative Conspiracy range with vlogger Shane Dawson.

After launching an investigation, Star concluded the hairs were from ‘cut ribbon sheets that were pressed into the product’ and apologised for the error.

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