How good is the beauty industry's customer service, really?

Published: 29-May-2018
Retail

Cosmetics Business has partnered with Your Beauty Club to bring you exclusive insight into what beauty consumers really think about your customer service

You need to be a subscriber to read this article.
Click here to find out more.

1. Beauty consultants are in big demand

via GIPHY

Exclusive research by Cosmetics Business and Your Beauty Club found that 82.9% of

Not yet a Subscriber?

This is a small extract of the full article which is available ONLY to premium content subscribers. Click below to get premium content on Cosmetics Business.

Subscribe now Already a subscriber? Sign in here.
  • Companies:
  • FanFinders
See more

You may also like

You need to be a subscriber to read this article.
Click here to find out more.
Retail

58% of consumers follow beauty influencers on social media

Read more
Despite beauty brands prioritising influencer marketing, a large percentage of consumers are not actively following social media personalities

Trending Articles

  1. Exclusive: CeraVe hits the road with ‘myth-busting’ skin care tour The CeraVe High University Roadshow will visit ten UK universities to debunk the biggest myths surrounding treating acne-prone skin
  2. LVMH’s revenue dips despite ‘remarkable growth’ from Sephora The giant’s Selective Retailing and Perfumes & Cosmetics divisions delivered strong sales despite the ‘uncertain’ economic climate
  3. The Body Shop administrators investigate claim of missing millions FRP Advisory is allegedly exploring the claim that millions of pounds were taken out of the company before it fell into administration
  4. Seed Beauty
  5. You need to be a subscriber to read this article.
    Click here to find out more.
    What beauty can learn from the 'Sephora kids' controversy Videos complaining about the behaviour of tweens in Sephora stores have taken over social media. Retail expert Janet Milner-Walker explains the key takeaways for brands

Upcoming event

China Beauty Expo

22-24 May | Shanghai, China See all

You may also like

You need to be a subscriber to read this article.
Click here to find out more.
Retail

58% of consumers follow beauty influencers on social media

Despite beauty brands prioritising influencer marketing, a large percentage of consumers are not actively following social media personalities
You need to be a subscriber to read this article.
Click here to find out more.
Media

85% of consumers plan to buy new beauty products this summer

Despite the pandemic, the results of Cosmetics Business' latest survey signal that consumer spending on beauty could bring welcome sales for brands and retailers as the warmer months approach. So what products are at the top of shoppers' wish lists?
You need to be a subscriber to read this article.
Click here to find out more.
Retail

55% of shoppers unlikely to return to beauty stores within first week of reopening

UK consumers are feeling wary about a return to bricks-and-mortar in the aftermath of the Covid-19 lockdown
You need to be a subscriber to read this article.
Click here to find out more.
Retail

Beauty shoppers review the cosmetics industry's performance in 2019

An exclusive survey conducted by Cosmetics Business and Your Beauty Club also reveals some consumer thoughts on your performance in 2019
You need to be a subscriber to read this article.
Click here to find out more.
Retail

From wedding nails to weekly blow-drys: Consumers' taste in beauty treatments revealed

In partnership with Your Beauty Club, Cosmetics Business discovers how British shoppers prefer their in-store beauty experience
You need to be a subscriber to read this article.
Click here to find out more.
Retail

The beauty bank of mum and dad: 7 insights into parents and Gen Z shopping

Cosmetics Business has partnered with Your Beauty Club to uncover data about the shopping habits of parents for their teenage beauty fans
You need to be a subscriber to read this article.
Click here to find out more.
Retail

6 insights into your customers' 2018 Christmas shopping habits

Here's how you can plan ahead to ensure you are full of festive retail cheer come December
Subscribe now