Pure Beauty talks to Alexandra Andries, Clinique Counter Manager at de Gruchy, Jersey and Heather Maclean, Urban Decay Counter Manager at House of Fraser, Norwich, about working in beauty retail and what customers want in 2017 and beyond.
Q: What do you love most about your job?
AA: I can make people happy, which I love,
and when my regular customers pop in just
to wish me a good day, it makes it all worth
it. I also love having the chance to try all of
the amazing new products first.
HM:I love that I have the opportunity to
make someone's day, every day. We often
come into contact with customers who are
struggling in one way or another and I love
having the opportunity to help.
Q: What are the biggest challenges you face on the shop floor?
AA: I think the biggest challenge is trying
to meet every customer’s expectations in
the time they have available, but when
things go according to plan, this can also
be the biggest satisfaction.
HM: Each day has its own challenges, but
I’d say the hardest thing is
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