UK online consumers demand more from shopping experience

Published: 15-Aug-2019
Retail

Over half would stop using an online retailer if the service did not match expectations

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UK consumers are becoming more discerning when shopping online, with more than half saying they would stop using an online retailer if the service was not up to their expectations.

A report by global commerce services company PFSweb found that 64% of UK shoppers would stop shopping with an online retailer after a maximum of

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