UK online consumers demand more from shopping experience

Published: 15-Aug-2019
Retail

Over half would stop using an online retailer if the service did not match expectations

You need to be a subscriber to read this article.
Click here to find out more.

UK consumers are becoming more discerning when shopping online, with more than half saying they would stop using an online retailer if the service was not up to their expectations.

A report by global commerce services company PFSweb found that 64% of UK shoppers would stop shopping with an online retailer after a maximum of

Not yet a Subscriber?

This is a small extract of the full article which is available ONLY to premium content subscribers. Click below to get premium content on Cosmetics Business.

Subscribe now Already a subscriber? Sign in here.
  • Companies:
  • PFSweb
See more

You may also like

Colour Cosmetics

Kosas Cosmetics selects PFS for fulfilment operations

Read more
PFS, a premier eCommerce order fulfilment provider, announces it has launched a global order fulfilment solution for Kosas Cosmetics (Kosas) from the United States

Trending Articles

  1. You need to be a subscriber to read this article.
    Click here to find out more.
    UK exclusive: MAC scraps free lipstick initiative in Back to MAC recycling scheme The model, where customers are gifted a free lipstick for bringing make-up empties back to store, is being replaced with the brand’s ‘Impact for Change’ scheme
  2. Saks owner buys Neiman Marcus for $2.65 billion Amazon is a surprise investor in HBC’s new group of luxury retailers including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks off 5th
  3. Justmylook Celebrates 10th Anniversary with a Night of Beauty and Celebration Leading online beauty retailer Justmylook marked its 10th anniversary last Thursday with a glamorous evening celebrating a decade of success
  4. UK to scrap £200 shoplifting threshold in retail crime crackdown The government confirmed the threshold removal at a retail crime summit this week in a bid to reverse the UK’s ‘shameful neglect’ of shoplifting
  5. What happens to Royal Warrant holders after the Queen's death? Elizabeth Arden, Clarins, Kent Brushes and Molton Brown are among the beauty brands that boast royal approval from the late Queen Elizabeth

Upcoming event

Launch Lab: Future-Forward Cosmetics – Beyond Packaging 2025 - WEBINAR

17 January 2025 See all

You may also like

Colour Cosmetics

Kosas Cosmetics selects PFS for fulfilment operations

PFS, a premier eCommerce order fulfilment provider, announces it has launched a global order fulfilment solution for Kosas Cosmetics (Kosas) from the United States
Retail

Brands are failing to replicate in-store experiences online

Nearly a quarter of consumers believe online stores don’t do enough to engage with them
You need to be a subscriber to read this article.
Click here to find out more.
Regulatory

One third of retailers not prepared for Brexit despite looming deadline

A no-deal Brexit could mean a backlog of orders and delays in importing goods from EU suppliers, but almost 30% are still not ready for Brexit in 6 weeks time
Retail

UK customers expect recyclable packaging from brands, study finds

Almost three quarters of shoppers want to see brands using more sustainable packaging, or reduce it altogether
Retail

UK lockdown could permanently alter beauty shopping habits

As the UK remains under lockdown, more consumers are turning to buying online, but this does not necessarily bode well for beauty
You need to be a subscriber to read this article.
Click here to find out more.
Regulatory

Brexit for Christmas: How beauty retailers can survive the next few months

While the outcome of Brexit remains uncertain, there is no denying that its timing following the peak Christmas season will come with additional challenges for online retailers
Recruitment

Lush accused of exploiting freelance workers during Christmas rush

Flexi work apps promoted by TikTok influencers are being alleged to lack basic employment rights
Subscribe now