Rachel Wright, Chanel Consultant at Fenwick, Colchester, and Angela Cheese, Clinique Consultant at P&O Ferries, talk about working in beauty retail and what customers want in 2017 and beyond
Q: What do you love most about your job?
RW: It’s a privilege being an ambassador
for Chanel. I enjoy representing a luxury
brand and working with such premium
quality and desirable products.
AC: I love my job and working on P&O Ferries means I get to meet people from around the world. I love uncovering travellers’ needs and finding the perfect products for them.
Q: What are the biggest challenges you face on the shop floor?
RW: Ensuring I meet every customer’s
expectations in a fast-paced environment.
AC: Working on board a ship in adverse weather conditions can be a challenge but I always aim to deliver an amazing experience whatever the weather.
Q: What have you learned from working in beauty retail?...
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