Meet the Retail Consultants at Fenwick and P&O Ferries

Rachel Wright, Chanel Consultant at Fenwick, Colchester, and Angela Cheese, Clinique Consultant at P&O Ferries, talk about working in beauty retail and what customers want in 2017 and beyond

Q: What do you love most about your job?

RW: It’s a privilege being an ambassador for Chanel. I enjoy representing a luxury brand and working with such premium quality and desirable products.
AC: I love my job and working on P&O Ferries means I get to meet people from around the world. I love uncovering travellers’ needs and finding the perfect products for them.

Q: What are the biggest challenges you face on the shop floor?

RW: Ensuring I meet every customer’s expectations in a fast-paced environment.
AC: Working on board a ship in adverse weather conditions can be a challenge but I always aim to deliver an amazing experience whatever the weather.

Rachel Wright

Q: What have you learned from working in beauty retail?

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