FDA investigates 21,000 complaints against WEN by Chaz Dean


US regulator reports record number of complaints against Cleansing Conditioner

  • 21,000 complaints made directly to brand

  • 127 complaints reported to the FDA

  • FDA says this is the largest number of reports ever received

The FDA is investigating more than 21,000 consumer reports of hair loss, breakage, itching and rashes associated with the use of Cleansing Conditioner products from the WEN by Chaz Dean range.

Last year, 200 women joined a a class action lawsuit against WEN by Chaz Dean and it was reported that the consumers had agreed a framework for mediation. The consumers are seeking damages for personal injuries, including hair loss and irritation on the scalp.

When inspecting the manufacturing and distribution facilities the FDA said it found more than 21,000 complaints reported directly to Chaz Dean and Guthy Renker. The regulator has also received 127 event reports linked to the brand’s products, as of 7 July.

The FDA says this is “the largest number of reports ever associated with any cosmetic hair cleansing product, including cleansing conditioners”.

The US regulator has not yet determined a possible cause for these reactions, but reassures consumers that it will make an announcement as soon as adequate information is available. It is also asking consumers to report any adverse reactions they have to the products.

Healthcare professionals are also encouraged to report adverse affects and side effects associated with WEN by Chaz Dean products.

Chaz Dean Inc has released a statement in response to the FDA’s announcement. It stood by its products and said that there is a “an immediate need for more education about hair health and common hair concerns in the industry, unrelated to WEN”.

The company said: “WEN by Chaz Dean is safe, and millions of bottles have been sold over the last 16 years. We have consistently cooperated with the FDA and will continue to do so. We love our brand and our customers.”

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WEN by Chaz Dean Cleansing Conditioner is a sulfate-free alternative to traditional shampoo products and is said to contain “natural botanicals”.