As part of the 'Doing Distribution Better' strategy, Cornelius Group are pleased to announce their Customer Service Charter.
It focuses on the following key aspects:
• Professional attitudes when dealing with customers
• Efficiency and getting it right first time
• Being proactive in identifying ways to continuously improve customer service
• Seeking customer feedback
Cornelius MD, Darren Spiby, said to SPC: "as a chemical distributor with over 75 years experience we recognise the importance of efficient customer service. We aim to make it easy for customers to do business with us, and ensure all our staff are trained to the highest level with any changes to our product range and services, are helpful, knowledgeable and empowered."
Mr Spiby added: "We constantly measure, analyse and develop our services to ensure they continue to meet the needs of our business partners across the supply chain. Customer Satisfaction is key to our continued success, which is why we proactively seek the feedback to check the effectiveness of our services and to identify areas for improvement."
