According to retail information specialist, Verdict, UK store John Lewis is to keep hold of its title as the UK’s department store market forerunner for the rest of the year, with rivals competing to match the successful elements of its multichannel offering.
Verdict’s ‘Department Store Retailing in the UK’ report forecasts the overall online channel will grow 71.9% by 2019, and highlights John Lewis’ prime position to capitalise on consumers’ increasing spending power.
In addition to “setting the standard for convenience, fast delivery and website functionality,” the report cites John Lewis’s investment in various parts of its online channel–including instore facilities such as click & collect, collection facilities across Waitrose branches and the Collect+ feature–as contributing to the company becoming market leader and winner of the Verdict’s Customer Satisfaction Awards in 2014 for best online retailer.
