Compliance management improved at RSSL

Published: 30-Sep-2011

Solution brings speed and efficiency to document review and updates procedures


Reading Scientific Services Limited (RSSL) has installed new software to improve its regulatory compliance management. As an independent global leader providing scientific analysis, consultancy, product development and training to the food, drink, pharmaceutical and healthcare industries, RSSL must conform to regulations and standards laid down by MHRA, FDA and ISO 17025 among others, and compliance involves a huge amount of documentation.

Hence RSSL required an efficient compliance management solution to replace its previous paper-based system for managing its Document, CAPA and Audit processes. The solution chosen, and now installed, is Q-Pulse, the compliance management solution developed by Gael Ltd.

‘As an ISO 17025 accredited and GMP compliant laboratory, RSSL needs to have a robust quality management system,’ said Adrian Kirk, RSSL's quality manager. Having outgrown our previous paper-based system due to the year-on-year expansion of our external business, we wanted to centralise document control and reduce administration.

‘In the same way that we look to bring speed and efficiency to our analytical services, we wanted to do the same with our document review and updates procedures. It is essential that we maintain our accreditation status but to do so means maintaining a huge amount of documentation. We already have nearly 1000 documents in Q-Pulse.

‘We chose Q-Pulse as we felt it would not only help us in meeting our regulatory compliance requirements, primarily GMP and ISO 17025, but would also enable us to free up staff time allowing us to focus on more value added activities.

‘Our motto is “Customer Focused, Science Led, Results Driven” and I really expect to see a number of benefits from our Q-Pulse implementation to enhance this motto. Q-Pulse enables us to have an overall greater control of our compliance activities as well as efficiency gains. Additionally our 12-month subscription to Gael Academy, the online learning suite, will provide us with access to training and refresher courses 24/7, meaning we can easily train or refresh employee knowledge of the system whenever we want and at a time that suits them.

‘Clients choose to work with us for our scientific excellence, quality, customer service, professionalism and solutions we provide. Q-Pulse will re-enforce all of these qualities.’

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